Refund policy

30-Day Replacement Policy

We have a 30-day policy on any damages of the products you buy, such as rips, stones falling out, and/or discolouration. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there happens to be a fault with your order, simply email us at tajallijewelry@gmail.com with a clear picture of the faulty product, and we will send you a replacement, at no cost.

Refund Policy on Warantee Items

We have a 1 year warantee on any of our stainless steel and sterling silver jewelry. The warantee specifically addresses any discolouration or tarnishing of the stainless steel jewelry. However, the warantee does not cover scratches or dullness from the effects of everyday wear. The warantee also specifically covers the discolouration of the sterling silver jewelry to any colour other than its natural silver colour. The warantee does not cover the oxidization of silver due to improper storage of the jewelry nor the fading of the gold-plating due to the effects of everyday wear. Please see our page on Jewelry Care (https://tajallijewelry.com/pages/jewelry-care) to know how to best care for your jewelry, and make it last a lifetime.

To be eligible for a refund, email us at tajallijewelry@gmail.com with a clear picture of the faulty product and we will process your refund to your original payment method. Please note that the refund may take 5-10 business days to be reflected in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at tajallijewelry@gmail.com.

Return & Exchanges

We currently do not accept returns & exchanges through shipping. Any returns or exchanges must be made at our store on 4161 Sladeview Crescent, unit 16, Mississauga, Ontario, Canada, L5L5R3.